Issam Rouached
About Issam Rouached
Issam Rouached is an IT Desk Analyst at HSBC, where he has worked since 2016. He previously held a position as a Senior Agent in the Retention Resolution Desk at Serco from 2012 to 2016.
Work at HSBC
Issam Rouached has been employed at HSBC since 2016 as an IT Desk Analyst. In this role, he is responsible for providing technical support and assistance to users within the organization. His tenure at HSBC spans over eight years, during which he has contributed to the efficiency of IT operations and user satisfaction.
Previous Experience at Serco
Prior to joining HSBC, Issam Rouached worked at Serco as a Senior Agent in the Retention Resolution Desk from 2012 to 2016. His role involved managing customer inquiries and resolving issues effectively. This position was based in Hook, Hampshire, United Kingdom, and lasted for four years.
Education and Expertise
Issam Rouached studied at the Institut Supérieur d'Hôtellerie et de Tourisme from 2001 to 2005, completing a four-year program. His educational background has equipped him with skills relevant to customer service and operational support within the IT sector.
Background
Issam Rouached has a professional background that combines experience in IT support and customer service. His career path includes significant roles that emphasize problem-solving and user assistance, contributing to his current position at HSBC.