Jakub Bartoszewicz
About Jakub Bartoszewicz
Jakub Bartoszewicz is an IT Service Owner at HSBC, where he has worked since 2022. He has a diverse background in IT roles, including positions at Roche, Nordea, Amazon, and Diebold Nixdorf.
Current Role at HSBC
Jakub Bartoszewicz serves as an IT Service Owner at HSBC since 2022. In this role, he collaborates with various stakeholders within the HSBC Group, including service owners, POD team members, risk and control officers, and infrastructure leads. He is responsible for ensuring compliance with IT FIM requirements and governance processes. His duties include proactive planning of service requirements, capacity upgrades, and communicating service benefits and performance to product owners. He also acts as a point of contact for service information requests and delegates tasks to POD team members.
Previous Experience at Roche
Before joining HSBC, Jakub Bartoszewicz worked at Roche Diagnostics Europe from 2020 to 2021 as a Tier 3 Team Leader. Prior to that, he was a Tier 3 Technical Specialist at Roche from 2018 to 2019. His experience at Roche involved overseeing technical support operations and leading teams to resolve complex technical issues.
Experience at Nordea
Jakub Bartoszewicz worked at Nordea as an IT Service Manager from 2021 to 2022. His role involved managing IT services and ensuring that they met organizational standards and requirements. This position contributed to his expertise in service management and stakeholder collaboration.
Educational Background
Jakub Bartoszewicz studied at Uniwersytet Ekonomiczny we Wrocławiu, where he pursued a degree in Business Informatics. He completed his studies in 2020, achieving a Licencjat (Lic.) degree. This educational background provided him with foundational knowledge in business and information technology.
Early Career Experience
Jakub Bartoszewicz began his career in IT with various roles. He worked as a Junior Software Developer at LG Chem from 2014 to 2015 and gained experience as a Junior IT Support Technician at Amazon for one month in 2014. He also held positions at Diebold Nixdorf, where he served as a Product Support Engineer from 2015 to 2017 and later as a Senior Product Support Engineer/Project Coordinator for six months in 2017. These roles contributed to his technical skills and understanding of IT service management.