James Collins
About James Collins
James Collins is a professional in Customer Success and Alliances at HSBC, specializing in CMB Platforms and Embedded Finance. With extensive experience in digital transformation and customer experience, he has held key roles at various organizations, including Infosys Consulting and Energy Saving Trust.
Current Role at HSBC
James Collins currently holds the position of Customer Success and Alliances within CMB Platforms, focusing on Embedded Finance at HSBC. He has been in this role since 2021, contributing to the bank's digital transformation initiatives. His responsibilities include enhancing customer experience and fostering strategic partnerships. Notably, he was headhunted to lead HSBC’s first Banking as a Service (BaaS) partnership with Oracle NetSuite, which successfully launched in September 2022.
Previous Experience at Infosys Consulting
Before joining HSBC, James Collins worked at Infosys Consulting as a Senior Principal in Digital Transformation from 2012 to 2019. During his seven years in London, he directed various digital transformation projects, leveraging his expertise to drive significant improvements in client operations. His role involved collaborating with clients to assess their needs and implement effective solutions.
Education and Qualifications
James Collins studied at the University of Warwick, where he earned a Master of Science degree in Biological Sciences and Business Studies. His educational background provides him with a unique perspective that combines scientific knowledge with business acumen. He also completed his secondary education at Lady Manners School in Bakewell.
Achievements in Digital Transformation
Throughout his career, James Collins has successfully delivered multiple programs focused on customer experience and digital transformation. He employs agile methodologies, design thinking, lean UX, and value realization frameworks to achieve project goals. His ability to assess situations calmly and design effective solutions has been recognized by colleagues from notable organizations such as HSBC and Unilever.
Diverse International Experience
James Collins has extensive international experience, having worked across EMEA, APAC, and North America. This diverse background equips him with a broad range of knowledge and insights that benefit organizations, stakeholders, and customers. His global perspective enhances his ability to navigate complex business environments and deliver tailored solutions.