James Lau
About James Lau
James Lau serves as the Head of Business Management at HSBC, a position he has held since 2022. He has a diverse background in business management and analytics, with previous roles at HSBC, CGI, G4S, and Legal & General.
Work at HSBC
James Lau has held multiple positions at HSBC, showcasing a diverse career within the organization. He currently serves as the Head of Business Management, a role he has occupied since 2022. Prior to this, he worked as a Senior Operational Manager from 2018 to 2022, where he contributed to operational efficiency and management. Earlier in his career at HSBC, he was the Design/Systems Integration and Analytics Lead from 2015 to 2018, focusing on analytics and systems integration projects. His extensive experience at HSBC highlights his commitment to the financial services sector.
Education and Expertise
James Lau studied at the University of Surrey from 1997 to 2001, completing a four-year program. His education provided a foundation in business management and analytical skills, which he has applied throughout his career in various roles. This academic background supports his expertise in business management, operational efficiency, and systems integration.
Background
James Lau began his professional career as a Database Test Analyst at Legal & General, where he worked for 11 months from 2001 to 2002. He then transitioned to G4S as a Process & Measurement Manager from 2003 to 2006, where he focused on process improvement. Following this, he joined CGI as a Business Analyst, serving from 2006 to 2015, before returning to HSBC. His career trajectory reflects a steady progression in roles with increasing responsibility in business management and analytics.
Previous Work Experience
Before his current role at HSBC, James Lau accumulated significant experience in various positions. He worked at G4S as a Process & Measurement Manager for three years, focusing on operational processes. His nine-year tenure at CGI as a Business Analyst allowed him to develop analytical skills and business insights. After that, he returned to HSBC, where he served as a Senior Operational Manager for four years, enhancing operational strategies before taking on his current leadership role.