James Tapp
About James Tapp
James Tapp is a Team Manager at HSBC, where he has worked since 2016. He has a background in customer service and mortgage representation, and holds a Bachelor of Applied Science in Criminology from The University of Huddersfield.
Work at HSBC
James Tapp has held multiple roles at HSBC since 2011. He began his career at the bank as a Customer Service Representative in Leeds, West Yorkshire, where he worked for one year. Following this position, he transitioned to a Mortgage Representative role for another year. After a brief period as a Customer Advocate from 2013 to 2016, he advanced to his current position as Team Manager, a role he has occupied since 2016. His extensive experience at HSBC spans over a decade, showcasing his commitment to the organization.
Education and Expertise
James Tapp studied at The University of Huddersfield, where he earned a Bachelor of Applied Science (BASc) in Criminology. His academic journey lasted from 2007 to 2010, equipping him with a solid foundation in criminological principles. This educational background complements his professional experience in customer service and management within the banking sector.
Background
Before joining HSBC, James Tapp worked at Sainsbury's as a Customer Service Representative from 2007 to 2010 in Oldham, Greater Manchester. This early experience in customer service provided him with essential skills that he later applied in his roles at HSBC. His career trajectory reflects a consistent focus on customer engagement and support.
Career Progression
James Tapp's career progression at HSBC demonstrates his growth within the organization. Starting as a Customer Service Representative, he moved through various roles, including Mortgage Representative and Customer Advocate, before becoming a Team Manager. This progression highlights his ability to adapt and excel in different capacities within the banking industry.