Jamie Fox
About Jamie Fox
Jamie Fox serves as the Global Head of Service Management & Journey Design at HSBC, bringing over 18 years of experience in leadership and HR transformation. He has held various roles at Royal Bank of Scotland and NatWest Group, focusing on enhancing customer and colleague experiences through strategic planning and continuous improvement.
Current Role at HSBC
Jamie Fox serves as the Global Head of Service Management & Journey Design at HSBC, a position held since 2023. In this role, Fox focuses on enhancing service management and optimizing customer journeys within the organization. The position requires a strategic approach to HR transformation, aligning service delivery with organizational goals.
Previous Experience at NatWest Group
Prior to joining HSBC, Jamie Fox worked at NatWest Group as the Colleague Journey Lead from 2019 to 2023. In this capacity, Fox was responsible for improving the colleague experience through strategic initiatives. This role involved collaboration with various stakeholders to implement effective HR strategies.
Experience at Royal Bank of Scotland
Jamie Fox has extensive experience with Royal Bank of Scotland Business, where Fox held two significant roles. From 2004 to 2019, Fox served as the Head of HR Content and Communications, followed by a position as Head of HR Service Optimisation from 2017 to 2019. These roles contributed to Fox's expertise in HR transformation and service optimization.
Education and Academic Background
Jamie Fox studied at Coventry University, where Fox earned a Bachelor's degree in Geography from 1998 to 2002. Additionally, Fox attended Venice International University, achieving a Bachelor of Applied Science in Geography and a Bachelor of Science from 2000 to 2001. This educational background supports Fox's analytical skills in HR and service management.
Expertise in HR Transformation
Jamie Fox specializes in leading HR transformation and change portfolios, focusing on enhancing both customer and colleague experiences. With over 18 years of experience, Fox is skilled in adopting methodologies such as Agile, Lean, and Human-led Design. This expertise enables effective collaboration with stakeholders at all organizational levels.