Jamie Wong
About Jamie Wong
Jamie Wong is a Customer Experience Manager at HSBC in Hong Kong, with a background in finance and digital services. She has held various roles in notable companies and has completed her education at prestigious institutions, including the University of Oxford and Maastricht University.
Current Role as Customer Experience Manager
Jamie Wong currently holds the position of Customer Experience Manager at HSBC, a role she has occupied since 2020. In this capacity, she focuses on enhancing customer interactions and improving service delivery within the organization. Her work involves analyzing customer feedback and implementing strategies to optimize the overall customer experience.
Work at HSBC
Jamie Wong previously served as a Global Digital Graduate Trainee at HSBC from 2018 to 2020. During her two-year tenure, she gained experience in various aspects of digital banking and customer engagement. Her role involved collaborating with cross-functional teams to drive digital initiatives and enhance customer service capabilities.
Education and Expertise
Jamie Wong has a solid educational background in business and finance. She earned a Bachelor of Business Administration (BBA) in Accountancy from The Hong Kong Polytechnic University, completing her studies from 2014 to 2018. Additionally, she participated in the Oxford Fintech Programme at Saïd Business School, University of Oxford, in 2019. Earlier, she studied at Maastricht University School of Business and Economics for 11 months in 2016.
Previous Work Experience
Before her current role, Jamie Wong gained diverse experience through various internships. She worked as an Audit Trainee at SHINEWING Hong Kong for one month in 2017, and as an Intern at New World Development Company Limited for one month in the same year. Additionally, she completed a one-month internship as an FSO Assurance Intern at EY in Shanghai City, China, in 2016.