Janet Pang
About Janet Pang
Janet Pang is the Head of Distribution at HSBC, a position she has held since 2021. With extensive experience in marketing and customer experience across various roles in banking and telecommunications, she has worked in both local and regional capacities in Hong Kong, China, and Malaysia.
Current Role at HSBC
Janet Pang serves as the Head of Distribution at HSBC, a position she has held since 2021. In this role, she oversees distribution strategies and operations within the bank, focusing on enhancing customer engagement and service delivery. Her leadership is pivotal in managing distribution channels and ensuring alignment with the bank's overall objectives.
Previous Experience at HSBC
Janet Pang has extensive experience at HSBC, where she held multiple roles over the years. She served as Head of Contact Centres from 2014 to 2021, managing customer service operations. Prior to that, she was involved in Product Development & Marketing from 2000 to 2007, and held various marketing leadership positions in both Hong Kong and China. Her tenure at HSBC spans nearly two decades, showcasing her deep understanding of the banking sector.
Career Background in Telecommunications and Advertising
Before her extensive career in banking, Janet Pang worked in telecommunications and advertising. She was part of CSL Limited, where she focused on Loyalty & Retention for the One2Free brand from 1997 to 1999. Additionally, she gained marketing experience at Chase and Citi, contributing to her diverse professional background.
Educational Background
Janet Pang earned her Bachelor's Degree from Hong Kong Baptist University. This educational foundation has supported her career development and equipped her with the skills necessary for her roles in marketing and management within the banking and telecommunications industries.
Leadership and Workforce Management
Throughout her career, Janet Pang has demonstrated strong leadership capabilities, managing a workforce of over 2,000 employees in service and sales roles. Her experience in both local and regional domains within the banking sector highlights her ability to lead large teams and drive performance in diverse environments.