Janice Ong
About Janice Ong
Janice Ong is a Personal Banking Consultant with extensive experience in the banking sector, having worked in various roles at Hong Leong Bank Berhad and Standard Chartered Bank before her current position at HSBC Retail Banking and Wealth Management in London.
Work at HSBC
Janice Ong has been employed at HSBC Retail Banking and Wealth Management since 2017, serving as a Personal Banking Consultant. In this role, she provides financial advice and services to clients, helping them manage their banking needs effectively. Prior to this position, she worked as a Customer Service Representative at HSBC from 2016 to 2017, where she focused on enhancing customer satisfaction and resolving inquiries.
Previous Experience in Banking
Before joining HSBC, Janice Ong held several positions at Hong Leong Bank Berhad. She served as Deputy Manager of Operations for 11 months in 2004, followed by a three-year tenure as Manager of Regional Operations and Customer Service from 2005 to 2008. She then transitioned to Standard Chartered Bank, where she worked as Manager of Branch Operations and Service for seven years in the United Kingdom from 2008 to 2015.
Education and Expertise
Janice Ong studied at RMIT University, where she earned a Bachelor's degree in Business Economics and Finance from 1993 to 1996. Her educational background provides her with a solid foundation in financial principles and economic theories, which she applies in her banking career.
Background in Customer Service
Janice Ong began her career in customer service at Hong Leong Bank Berhad, where she worked as an Executive and Senior Executive from 1997 to 2004. This early experience in customer service roles equipped her with the skills necessary to address client needs and enhance customer experiences throughout her career.