Jasmine Bachra

Jasmine Bachra

Customer Experience Manager @ HSBC

About Jasmine Bachra

Jasmine Bachra is a Customer Experience Manager at HSBC in Birmingham, England, with over five years of experience in the role. She holds a Master's degree in Clinical Psychology and has a strong background in banking and financial services.

Work at HSBC

Jasmine Bachra has been serving as a Customer Experience Manager at HSBC since 2019. In this role, she focuses on enhancing customer interactions and satisfaction within the banking sector. Prior to this position, she worked as a Propositions & Campaigns Manager at HSBC from 2018 to 2019, where she was involved in developing marketing strategies and campaigns. Additionally, she participated in the RBWM Graduate Programme from 2016 to 2018, which provided her with foundational experience in retail banking.

Education and Expertise

Jasmine Bachra has a diverse educational background. She studied at HSBC University, where she focused on Banking and Financial Support Services, completing a Project Management course in 2019. She also holds a Master of Science (MSc) in Clinical Psychology and Health Services from Goldsmiths, University of London, which she completed from 2014 to 2015. Furthermore, she earned a Bachelor of Science (BSc) in Psychology from the University of Leicester between 2011 and 2014. Jasmine also studied at the Retail Banking Academy, achieving ARB III in Banking and Financial Support Services from 2016 to 2019.

Background

Jasmine Bachra has built a career in the banking and financial services sector, primarily with HSBC. Her journey began with the RBWM Graduate Programme, where she gained essential skills and knowledge over two years. Following this, she transitioned to roles that involved customer propositions and campaign management, ultimately leading to her current position as Customer Experience Manager. Her academic pursuits in psychology and banking have equipped her with a unique perspective on customer service and experience.

Professional Development

Throughout her career, Jasmine Bachra has engaged in various professional development opportunities. Her education in project management and banking at HSBC University has complemented her practical experience in customer experience roles. The combination of her academic background in psychology and her extensive experience in banking positions her well to understand and enhance customer interactions within the financial services industry.

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