Jaspreet Singh
About Jaspreet Singh
Jaspreet Singh is a Commercial Customer Associate at HSBC in Leicester, United Kingdom, where he has worked since 2019. He has a background in customer service and management, having previously held roles at Guru Nanak Jewellers in India and Lidl GB in the UK.
Work at HSBC
Jaspreet Singh has been employed at HSBC as a Commercial Customer Associate since 2019. In this role, he operates from Leicester, United Kingdom, where he engages with a diverse customer base. His responsibilities include addressing a wide range of customer queries, particularly those related to Internet Banking, commercial card issues, and international payments. Jaspreet consistently exceeds key performance indicators, including metrics for call time and issue resolution time, demonstrating his effectiveness in customer service.
Previous Experience in Retail
Prior to joining HSBC, Jaspreet Singh worked at Lidl GB as a Customer Assistant for 11 months in Nottingham, United Kingdom, from 2018 to 2019. Before that, he spent two years as an Assistant Manager at Guru Nanak Jewellers in India, from 2016 to 2018. His career at Guru Nanak Jewellers began as a Customer Service Representative, a position he held from 2014 to 2016. This experience in retail and customer service has contributed to his skills in managing customer interactions.
Education and Expertise
Jaspreet Singh earned a Bachelor of Commerce (BCom) degree from Guru Nanak Dev University, where he studied Business/Commerce from 2011 to 2014. This educational background has provided him with foundational knowledge in business principles, which he applies in his current role at HSBC. His expertise in communication allows him to adapt his style to effectively interact with customers from various age groups and ethnicities.
Customer Service Skills
Jaspreet Singh possesses strong customer service skills, demonstrated by his ability to handle a wide range of customer queries effectively. His experience across different roles has equipped him with the capability to manage inquiries related to Internet Banking, commercial card issues, and international payments. He adapts his communication style to meet the needs of a diverse customer base, ensuring that he addresses their concerns efficiently.