Jennifer Luk
About Jennifer Luk
Jennifer Luk is a Personal Banking Specialist at HSBC in Sydney, Australia, where she has worked since 2021. She holds a Bachelor of Commerce from Macquarie University and has extensive experience in marketing and customer service roles across various companies.
Work at HSBC
Jennifer Luk has been employed at HSBC as a Personal Banking Specialist since 2021. In her role, she manages customer feedback and inquiries through various communication channels. She promotes and assists customers with digital banking solutions, ensuring they have access to the latest banking technologies. Her experience in the banking sector allows her to identify and escalate potential risks related to unusual activities to the Fraud Team, contributing to the security and integrity of banking operations.
Education and Expertise
Jennifer Luk completed her International Baccalaureate at Yew Chung International School. She furthered her education at Macquarie University, where she earned a Bachelor of Commerce (B.Com.). Her academic background provides her with a solid foundation in business principles, enhancing her capabilities in the banking sector. Jennifer has developed expertise in customer service, digital banking solutions, and risk management throughout her career.
Background
Jennifer Luk has a diverse professional background, beginning her career in customer service and sales at Just Group - Dotti in 2012. She transitioned into marketing roles at McCorkell & Associates, where she worked as a Marketing Executive and Digital Marketing Specialist from 2016 to 2018. Her experience includes positions as a Retail Marketing Analyst and Marketing and Operations Executive at Dexus. Additionally, she has completed internships in public relations, mortgage services, and marketing, providing her with a broad skill set.
Professional Experience
Jennifer Luk has held multiple roles in various organizations, contributing to her extensive experience in marketing and banking. At McCorkell & Associates, she served as an Account Coordinator and later as a Business Development professional. Her tenure at Dexus included roles as a Retail Marketing Analyst and Marketing and Operations Executive. These positions equipped her with skills in customer engagement, marketing strategies, and operational efficiency, which she applies in her current role at HSBC.