Joe Jones
About Joe Jones
Joe Jones serves as the Head of Everyday Banking Operations at the UK Contact Centre for HSBC, where he has worked since 2021. He has extensive experience in various managerial roles within HSBC, spanning over 15 years, and has a background in politics from The University of Sheffield.
Current Role at HSBC
Joe Jones serves as the Head of Everyday Banking Operations at the UK Contact Centre. He has held this position since 2021, overseeing operations and ensuring the delivery of banking services to customers. His role involves managing a diverse team and implementing strategies to enhance customer experience.
Previous Positions at HSBC
Joe Jones has held various positions at HSBC, contributing to his extensive experience in banking operations. He worked as a Branch Director in York from 2015 to 2016, and as a Centre Manager in Leeds from 2016 to 2019. His earlier roles included Retail Branch Manager in Chester, Liverpool, and Shipley, as well as a Sales and Service Manager in Sheffield. He also served as the Site Head of Contact Center in Manila from 2019 to 2021.
Education and Qualifications
Joe Jones studied at The University of Sheffield, where he earned a Bachelor of Arts degree in Politics from 2002 to 2005. He completed his A Levels in Economics, Maths, and Politics at Nelson and Colne College from 2000 to 2002. His foundational education includes GCSEs from Mansfield High School, Brierfield, completed between 1995 and 2000.
Leadership Style and Team Management
Joe Jones employs a leadership style that emphasizes collaboration and people-oriented approaches. He leads a diverse team of approximately 2,500 full-time employees across multiple countries, including the UK, India, the Philippines, Malaysia, and Malta. His focus on team engagement aims to drive success within the organization.