John Dixon
About John Dixon
John Dixon is a Senior Manager in Conduct & Non-Financial Risk at HSBC, where he has worked since 2017. He has extensive experience in banking, having held various roles at HSBC and Lloyds Banking Group, focusing on risk management, digital engagement, and customer service strategies.
Current Role at HSBC
John Dixon serves as the Senior Manager for Conduct & Non-Financial Risk at HSBC since 2017. In this role, he focuses on managing conduct risk and non-financial risk across various customer channels, including digital engagement and AI. His responsibilities include developing guidance and controls that enhance the bank's operational integrity and customer interactions.
Previous Experience at HSBC
John Dixon has held multiple positions at HSBC, contributing to various aspects of the bank's operations. He was the Head of Regional Business Optimisation for one year from 2010 to 2011. From 2014 to 2017, he served as Senior Manager for Sales & Distribution in Global Retail Banking. Additionally, he worked as Global Programme Lead for Distribution in RBWM from 2007 to 2010 and as Head of Strategic Implementation for EU & MENA from 2011 to 2014.
Experience at Lloyds Banking Group
Before his tenure at HSBC, John Dixon worked at Lloyds Banking Group. He was a Senior Product Manager for Travel Services in Transaction Banking from 2005 to 2006. Earlier, he served as Business Development Manager and Product Manager for Current Accounts from 2003 to 2005. His roles involved product management and business development within the banking sector.
Achievements in Risk Management
John Dixon led the creation and implementation of a global conduct programme at HSBC, which focused on conduct risk and non-financial risk management. He developed strategies that addressed customer engagement through digital channels and AI technologies. His work included building a remuneration and performance strategy aimed at rewarding excellence in customer service.
Personal Interests
In his personal time, John Dixon enjoys restoring and racing classic motorbikes. This hobby reflects his interest in mechanics and engineering, providing a balance to his professional life in the banking sector.