Jolene Boisvert
About Jolene Boisvert
Jolene Boisvert is a Senior IT Manager at HSBC, specializing in Integration Delivery and Support with over 20 years of experience in various IT management roles within the company. Based in Vancouver, Canada, she has a strong background in service management and technical support efficiency.
Work at HSBC
Jolene Boisvert has held multiple roles at HSBC since 1996, accumulating over 20 years of experience within the organization. Currently, she serves as Senior IT Manager, Integration Delivery and Support, a position she has held since 2017. Prior to this role, she worked as IT Help Desk Operations Manager from 2014 to 2017, and as IT Help Desk Senior Analyst from 1996 to 2001. Additionally, she has experience in IT Quality and Major Incident Management, serving from 2011 to 2014, and as IT Service Acceptance Manager from 2012 to 2014. Her career at HSBC reflects a progressive advancement through various IT management roles, demonstrating her expertise in service management and technical support.
Education and Expertise
Jolene Boisvert studied at Canadore College, where she earned a Post Graduate Honours Certificate in Interactive Multimedia from 1995 to 1996. She also completed a College Graduate Diploma in Television Broadcasting and Video Production Technology from 1993 to 1995. In addition to her formal education, she holds an ITIL certification, which signifies her knowledge of IT service management best practices. Her educational background complements her extensive experience in IT management, particularly in service management and help desk operations.
Background
Jolene Boisvert has a strong background in managing technical staff and ensuring effective team performance. Her career spans over two decades, primarily at HSBC, where she has developed a deep understanding of the company's IT infrastructure and processes. Her roles have included various responsibilities that focus on improving customer service and technical support efficiency. This extensive experience has equipped her with the skills necessary to lead teams and manage complex IT operations.
Achievements
Throughout her career at HSBC, Jolene Boisvert has specialized in Service Management and Help Desk Operations. Her focus on improving customer service and technical support efficiency has been a key aspect of her roles. With over 20 years of experience, she has demonstrated a commitment to enhancing operational effectiveness within the IT department. Her progression through various management roles showcases her ability to adapt and lead in a dynamic IT environment.