Josef Al Smadi Ma
About Josef Al Smadi Ma
Josef Al Smadi Ma is a Personal Assistant at HSBC UK Bank, where he supports senior executives in the Compliance function. He has extensive experience in banking and customer service, having previously worked at HSBC and Centrica, and holds multiple degrees in language interpretation, banking, and literature.
Work at HSBC
Josef Al Smadi Ma has held multiple positions at HSBC, starting as a Commercial Associate from 2012 to 2017 in Leicester, England. He then transitioned to the role of Direct Business Specialist from 2017 to 2019, also in Leicester. Currently, he serves as a Personal Assistant since 2019 in Birmingham, where he supports three senior executives within the 2LoD Compliance function. His responsibilities include effective diary management, managing inboxes, and collaborating with the wider PA team to ensure the efficient operation of the Compliance Function.
Education and Expertise
Josef Al Smadi Ma has an extensive educational background. He earned a Master's degree in Language Interpretation and Translation from the University of Leicester, studying from 2014 to 2016. Additionally, he studied Banking at The London Institute of Banking & Finance, achieving a Certificate in Business Banking and Conduct from 2019 to 2020. He also holds a Bachelor's degree in Literature and a Diploma in Creative Writing from The Open University, where he studied from 2007 to 2014 and 2010 to 2014, respectively.
Background
Before joining HSBC, Josef Al Smadi Ma worked at Centrica as a Customer Service Representative from 2006 to 2011 in Leicester. This role provided him with valuable customer service experience in a front-line customer-facing position. His diverse work history has contributed to his broad knowledge of business banking products and services.
Achievements
Josef Al Smadi Ma is involved in diversity and inclusion initiatives and wellbeing within the working environment at HSBC. He has undertaken additional training to enhance his knowledge within the banking sector and takes on additional projects to support managers as required. His role requires effective communication skills, as he manages correspondence on behalf of senior executives.