Josefina Quintero
About Josefina Quintero
Josefina Quintero is a Client Services Manager at HSBC Global Banking and Markets, where she has worked since 2015. She has extensive experience in financial services, having previously held positions at Bank One and JPMorgan Chase & Co., and she actively coaches junior team members.
Work at HSBC
Josefina Quintero has been serving as a Client Services Manager at HSBC Global Banking and Markets since 2015. In this role, she focuses on delivering exceptional client service and managing client relationships. She has introduced treasury tools to clients to help mitigate various forms of financial fraud. Her position involves collaborating with other units within Global Payments and Cash Management to provide clients with comprehensive analysis and recommendations.
Previous Experience at Bank One
Josefina Quintero worked at Bank One from 1996 to 2007, where she held two significant roles. Initially, she served as Team Lead for the National Retail Lockbox from 1996 to 1999, followed by a position as Change Management National Retail Lockbox from 1999 to 2007. During her tenure, she developed expertise in managing retail banking operations and change management processes.
Experience at JPMorgan Chase & Co.
From 2007 to 2015, Josefina Quintero was employed at JPMorgan Chase & Co. as a Client Service Account Manager. In this capacity, she was responsible for managing client accounts and ensuring high levels of client satisfaction. Her work involved direct interaction with clients, addressing their needs, and providing tailored solutions.
Education and Expertise
Josefina Quintero studied at Metro Tech Vocational School, where she achieved a degree in Banking and Finance from 1985 to 1986. This educational background has equipped her with foundational knowledge in financial services, which she has applied throughout her career in various roles within the banking sector.
Coaching and Team Development
In her current role at HSBC, Josefina Quintero takes a hands-on approach to coaching junior team members within the client services team. She emphasizes the importance of skill development and knowledge sharing to enhance team performance and client service delivery.