Joshua Aitken
About Joshua Aitken
Joshua Aitken serves as an IT Service Owner at HSBC, where he has worked since 2019. He has a background in IT Service Management and Incident Management, along with expertise in managing IBM Mainframe systems.
Work at HSBC
Joshua Aitken has been serving as an IT Service Owner at HSBC since 2019. In this role, he is responsible for overseeing IT service management and ensuring operational efficiency within the organization. His position requires a deep understanding of incident management processes, which are vital in the financial services sector. Prior to his current role, he worked as a Mainframe Operator at HSBC from 2014 to 2019, where he gained valuable experience in managing critical IT systems.
Education and Expertise
Joshua Aitken studied at Newcastle University from 2008 to 2011, earning a degree in History. His educational background, combined with his professional experience, has equipped him with strong analytical and communication skills. He possesses expertise in IT Service Management and Incident Management, which are essential for maintaining the reliability of IT services in financial institutions. Additionally, he has significant experience in managing IBM Mainframe systems, a critical component in the financial services industry.
Background
Joshua Aitken has a background in IT service management, specifically within the financial sector. He began his career at HSBC as a Mainframe Operator, where he worked for five years before transitioning to his current role as IT Service Owner. His experience in both positions has provided him with a comprehensive understanding of the operational needs and challenges faced by financial institutions.
Skills in IT Service Management
Joshua Aitken demonstrates strong skills in IT Service Management, which are crucial for ensuring the smooth operation of IT services. His expertise in Incident Management allows him to effectively address and resolve issues that may arise, minimizing disruptions to service delivery. His communication skills further enhance his ability to coordinate with various stakeholders, ensuring that IT services align with organizational goals.