Karim M. Alsheikh
About Karim M. Alsheikh
Karim M. Alsheikh is a Customer Service Representative with a background in telesales and customer service. He holds a Bachelor of Commerce from Cairo University and has worked at Raya CX and HSBC, demonstrating leadership and consistently meeting performance targets.
Current Role at HSBC
Karim M. Alsheikh has been employed at HSBC as a Customer Service Representative since 2022. His role involves managing customer inquiries and providing support to enhance customer satisfaction. He operates from Cairo, Egypt, and has contributed to the team's performance by consistently meeting key performance indicators (KPIs).
Previous Experience at Raya CX
Prior to joining HSBC, Karim worked at Raya CX as a Customer Service Representative from 2017 to 2021. During his four years at Raya CX, he developed strong customer interaction skills and demonstrated versatility in handling various customer service scenarios. His performance during this period was marked by consistently achieving KPIs.
Experience in Telesales at Saudi German Health
Karim served as a Telesales Representative at Saudi German Health for nine months, from 2021 to 2022. This role allowed him to further develop his communication skills and customer engagement techniques, contributing to his overall experience in customer service and sales.
Education and Academic Background
Karim M. Alsheikh studied at Cairo University, where he pursued a Bachelor of Commerce (BCom) degree in Business Administration and Management from 2013 to 2017. His education provided him with a solid foundation in business principles, which he applies in his customer service roles.
Leadership Skills in Customer Service
Throughout his career, Karim has acted as a team leader in various customer service roles. His leadership experience includes guiding team members and ensuring that customer service standards are met. This role has enhanced his ability to manage team dynamics and improve overall service delivery.