Karolina W.
About Karolina W.
Karolina W. serves as the Open Banking Operations Lead Analyst at HSBC since 2021, bringing extensive experience from previous roles at Royal Bank of Scotland, Credit Suisse, and other organizations. She holds multiple bachelor's degrees and a master's degree, with a strong background in operational support and project management.
Work at HSBC
Karolina W. has been serving as the Open Banking Operations Lead Analyst at HSBC since 2021. In this role, she plays a crucial part in documenting operational support models to ensure alignment with business requirements for new services. She engages with diverse business teams across various regions and markets, tailoring operational support for services that are newly launched. Additionally, she assists in resource planning and process documentation, providing support to the Senior Manager in Operations.
Previous Experience in Banking and Finance
Prior to her current position at HSBC, Karolina W. worked at Credit Suisse as an Application Readiness Coordinator from 2017 to 2019. She also held a role at the Royal Bank of Scotland as a Senior Coordination, Tracking and MI Analyst for 10 months in 2015-2016. Her experience in these roles included managing production support and operational management information systems, as well as contributing to technical content for external support documentation.
Education and Expertise
Karolina W. holds multiple Bachelor's degrees, including Economics and Business Administration from the University of Eastern Finland, and Public Relations and Human Resources Management from The University of Wolverhampton. She also completed a Master's degree in Management at Jagiellonian University. Her educational background provides her with a strong foundation in business management, which she applies in her professional roles.
Background in Project Management
Karolina W. has a diverse background in project management, having worked as a Project Coordinator/Business Manager at ALTEN Poland from 2013 to 2015. She also completed project internships at Volvo Financial Services and ManpowerGroup. In these roles, she developed skills in resource planning and process documentation, which are essential for effective project execution.
Technical Skills and Tools
In her current and previous roles, Karolina W. has demonstrated proficiency in using tools such as JIRA and Confluence for issue and defect tracking. She is responsible for creating and maintaining dashboards that support operational management. Her expertise in developing and managing operational management information systems contributes to the efficiency of the teams she collaborates with.