Kátia Militão
About Kátia Militão
Kátia Militão serves as the Head of Client Services for Eastern Canada at HSBC, a position she has held since 2021. With a background in various roles at HSBC and other financial institutions in Brazil, she brings extensive experience in client management and implementation.
Work at HSBC
Kátia Militão has been working at HSBC Canada since 2018. She currently holds the position of Head of Client Services Eastern Canada, a role she has occupied since 2021. Prior to this, she served as a Client Service Team Lead and Senior Account Manager at HSBC Canada for five years. Her experience at HSBC includes various roles focused on client management and service delivery, contributing to her extensive knowledge in the banking sector.
Previous Experience in Banking
Before her tenure at HSBC Canada, Kátia Militão worked at HSBC Bank - Brasil in multiple roles. She was the Head of Implementation for International Cash from 2012 to 2015, and later served as Head of Client Management - Superintendent from 2015 to 2016. Additionally, she held the position of PCM Client Management and Integration Manager from 2009 to 2012. Her career also includes experience at Bradesco and Banco Real, where she held various managerial and analytical positions.
Education and Expertise
Kátia Militão holds an MBA in International Business and Trade from Fundação Getulio Vargas, which she completed from 2008 to 2010. She also earned a degree in Systems Analysis from Universidade Bandeirante de São Paulo between 1999 and 2002. Furthermore, she completed a Post Graduation in Business Administration Strategy at Centro Universitário Nove de Julho from 2005 to 2006. Her educational background supports her expertise in client services and business management.
Career Development
Kátia Militão's career in banking began at Banco Real, where she worked as a Corporate Assistant and later as an Analyst for International Cash and Regional Implementation. She transitioned to roles with increasing responsibility, including positions at Grupo Santander Brasil as a Regional Product Manager. Her diverse experience across various banking institutions has equipped her with a comprehensive understanding of client management and operational strategies.