Katie Jenkins
About Katie Jenkins
Katie Jenkins serves as the Senior Vice President and Head of Contact Center & International Banking at HSBC, where she has worked since 2021. With extensive experience in corporate communications and customer experience, she has held various senior roles at HSBC and previously at Tesco.
Current Role at HSBC
Katie Jenkins serves as the Senior Vice President and Head of Contact Center & International Banking at HSBC. She has held this position since 2021, overseeing operations and strategic initiatives within the contact center and international banking sectors. Her role involves enhancing customer experience and ensuring effective communication across various banking services.
Previous Experience at HSBC
Katie Jenkins has held multiple senior roles at HSBC prior to her current position. She served as Senior Vice President and Head of Employee Communications, USA, from 2012 to 2015, and as Senior Vice President and Head of Direct Banking from 2019 to 2021. Additionally, she was the Head of Communications for Global Risk from 2010 to 2012 and Senior Communications Manager for Global Finance from 2009 to 2010. Her experience spans over a decade, focusing on corporate communications and customer engagement.
Education and Expertise
Katie Jenkins studied at the University of Sussex, where she earned a First Class BA Hons in English and Media from 1998 to 2001. Her educational background supports her expertise in corporate communications, particularly during periods of change and challenge within multinational companies. She specializes in transformation initiatives that enhance customer experience and organizational culture.
Background in Corporate Communications
Katie Jenkins has a strong background in corporate communications, with experience in managing public relations strategies. She has worked in various roles that required building relationship agility and problem-solving skills within corporate environments. Her focus includes executing communications strategies that improve employee engagement during transitions and complex global change programs.
Experience at Tesco
Before her tenure at HSBC, Katie Jenkins worked at Tesco as the Corporate and Legal Affairs Manager from 2002 to 2008. This role contributed to her understanding of corporate communications and legal affairs, further enhancing her capabilities in managing communications within large organizations.