Katie Watkin
About Katie Watkin
Katie Watkin is a Senior Risk & Control Support Manager at HSBC, where she has worked since 2019. She has a diverse background in customer service and support roles at HSBC and First Direct, spanning over a decade.
Current Role as Senior Risk & Control Support Manager
Katie Watkin currently holds the position of Senior Risk & Control Support Manager at HSBC. She has been in this role since 2019, accumulating five years of experience in risk management and control support. In this capacity, she is responsible for overseeing risk assessments and ensuring compliance with regulatory standards within the organization.
Previous Experience at HSBC
Katie Watkin has extensive experience at HSBC, having worked in various roles. She served as Planning and Support Manager for the UK Contact Centre Performance Director from 2016 to 2018. Prior to this, she was a Planning and Support Manager for UKCC, Performance & Growth for one year from 2017 to 2018. Additionally, she worked as a Business Support Manager from 2018 to 2019, contributing to operational efficiency and performance management.
Experience at First Direct
Before her tenure at HSBC, Katie Watkin worked at First Direct in multiple roles. She was a Contact Centre Campaign Co-ordinator from 2014 to 2016, where she managed various customer service initiatives. Earlier, she served as an Account Opening Multi-Skilled Representative from 2013 to 2014 and as a Customer Service Representative from 2012 to 2013, gaining valuable experience in customer interactions and service delivery.
Educational Background
Katie Watkin completed her education at Garforth Community College, where she achieved her GCSE qualifications. Her studies spanned from 1995 to 2000, providing her with a foundational education that supports her career in risk management and customer service.