Kaushik Goswami
About Kaushik Goswami
Kaushik Goswami is a Senior Technical Support Analyst at HSBC in London, with over 17 years of experience in IT service management. He has held various leadership roles in multiple companies and specializes in IT infrastructure support and consulting services.
Work at HSBC
Kaushik Goswami has been employed at HSBC as a Senior Technical Support Analyst since 2007. His role involves providing technical support and ensuring the smooth operation of IT infrastructure within the organization. With over 17 years of experience in this position, he has developed expertise in managing complex technical issues and supporting various IT initiatives.
Previous Experience in IT Service Delivery
Prior to his current role at HSBC, Kaushik Goswami held several significant positions in the IT sector. He served as General Manager - Service Delivery at HCL Comnet Systems and Services Limited for four months in 2009. He also worked at Microland as Head - Service Delivery for eight months in 2008-2009. His experience includes leadership roles at Globsyn Technologies Ltd. and DCM Data Systems Ltd., where he managed service delivery and customer support.
Education and Expertise
Kaushik Goswami holds an MBA in Marketing from Indira Gandhi National Open University. He also earned a Bachelor's degree from the University of North Bengal. His educational background includes a B.Sc. in Physics from Hooghly Mohsin College. He has certifications in ISO 27001 Lead Auditor, ITIL Manager, CSA STAR for Cloud Security, and Oracle-D2K, reflecting his expertise in IT service management and information security.
Entrepreneurial Ventures
Kaushik co-founded TIS Labs Pvt Ltd and served as Director from 2009 to 2017, contributing to the company's growth and strategic direction. His entrepreneurial experience extends to consulting, where he focuses on startups in the US, India, and MENA regions, providing insights into IT service management and digital transformation.
Specialization in IT Consulting
Kaushik specializes in building and managing large service delivery teams that provide IT infrastructure support. His consulting services cover areas such as IT Service Management, Information Security, Compliance, Enterprise Data Management, Digital Transformation, and Cloud Strategy. He has extensive experience working across diverse geographical regions, including the Gulf, Africa, and the Indian Subcontinent.