Kayla Yuen
About Kayla Yuen
Kayla Yuen is an Associate Director of Client Services at HSBC in London, with over a decade of experience in client relationship management and IT risk management within the financial services sector. Previously, she held positions at KPMG, EY, Barclays Investment Bank, and Citi, demonstrating strong problem-solving skills and a commitment to organizational efficiency.
Current Role at HSBC
Kayla Yuen serves as the Associate Director of Client Services at HSBC, a position she has held since 2013. In this role, she is responsible for managing client relationships and ensuring high levels of client satisfaction. Her focus is on developing and maintaining valuable client relationships, which is essential for the success of the organization. With over 11 years of experience at HSBC, she has contributed to the company's client service strategies and initiatives.
Previous Experience at KPMG
Before joining HSBC, Kayla Yuen worked at KPMG as a Manager for a period of 10 months from 2009 to 2010 in New York, New York. During her tenure, she was involved in various client service projects, leveraging her skills in client relationship management. This experience laid the groundwork for her future roles in client services within the financial sector.
Background in Auditing and Compliance
Kayla Yuen has a strong background in auditing and compliance, having worked at several prestigious firms. She served as a Senior Auditor at EY from 2002 to 2006 in London, followed by a role as a Senior Audit Executive at Barclays Investment Bank from 2006 to 2009 in New York. Additionally, she worked as an AVP in Compliance Project at Citi from 2010 to 2012. These roles equipped her with extensive experience in IT risk management and advisory within the financial services industry.
Education and Expertise
Kayla Yuen holds a Bachelor of Science degree from the Department of Sociology at the London School of Economics (LSE), where she studied Marketing, Business Management, and Business. Her educational background provides her with a solid foundation in understanding organizational dynamics and client needs, which she applies in her current role at HSBC.
Skills and Professional Attributes
Kayla Yuen is recognized for her strong skills in client relationship management and problem-solving. She is a self-driven individual who identifies problems and implements viable solutions. Her well-organized approach allows her to coordinate multiple projects while adhering to quality standards, deadlines, and budgetary requirements. She demonstrates a strong vision for managing organizational direction and identifying opportunities for efficiency and control enhancements.