Kent Cen
About Kent Cen
Kent Cen is a Personal Banker at HSBC in the United States, where he has worked since 2019. He holds a Bachelor's degree in Finance from San Francisco State University and has experience in customer service and problem-solving in the banking sector.
Work at HSBC
Kent Cen has been employed at HSBC as a Personal Banker since 2019. In this role, he has developed strong relationships with colleagues by sharing knowledge and collaborating effectively in unpredictable situations. His responsibilities include assisting customers with inquiries related to online banking, overseas accounts, and fraudulent claims. Kent manages a high volume of customer interactions, assisting over 50 customers daily with various banking needs, including processing applications and handling teller transactions.
Education and Expertise
Kent Cen studied at Galileo High School from 2010 to 2014, completing his secondary education. He then attended San Francisco State University, where he pursued a Bachelor's degree in Finance from 2014 to 2019. This educational background has equipped him with the necessary skills and knowledge to excel in the banking sector.
Background
Before joining HSBC, Kent gained practical experience through internships. In 2015, he interned at the Community Youth Center of San Francisco (CYCSF) for two months and also completed a one-month internship at the Asian Pacific American Community Center (APACCSF) in the San Francisco Bay Area. These experiences contributed to his understanding of community needs and customer service.
Customer Service Skills
Kent Cen has demonstrated strong customer service skills in his role as a Personal Banker. He provides solutions for customer inquiries and utilizes alternative resources to overcome technological faults, ensuring smooth transitions for customers. His ability to assist a significant number of customers daily highlights his commitment to meeting client needs in the banking environment.