Kylie Koay
About Kylie Koay
Kylie Koay serves as an FX Product Manager at HSBC Retail Banking and Wealth Management in Kuala Lumpur, Malaysia, where she has worked since 2016. With a background in various roles within the bank, she has contributed to product development and regulatory compliance while enhancing customer experiences.
Work at HSBC
Kylie Koay has been employed at HSBC Retail Banking and Wealth Management since 2011, holding various positions that reflect her expertise in foreign exchange and customer relationship management. She currently serves as FX Product Manager, a role she has occupied since 2016 in Kuala Lumpur, Malaysia. Prior to this, she worked as an Assistant Manager, FX Specialist from 2014 to 2016, and as a Premier Relationship Manager from 2011 to 2014. Throughout her tenure, she has contributed to product development and market analysis, enhancing the bank's offerings and customer engagement.
Education and Expertise
Kylie Koay earned her Bachelor of Mass Communication from Universiti Putra Malaysia, where she studied Radio and Television Broadcasting Technology/Technician from 2005 to 2008. This educational background has equipped her with communication skills that are essential in her current role as FX Product Manager. Her expertise includes market analysis, product development, and regulatory compliance, particularly in the context of foreign exchange operations.
Background
Kylie Koay has extensive experience in the banking sector, particularly within HSBC Retail Banking and Wealth Management. Her career spans over a decade, during which she has progressed through various roles, gaining in-depth knowledge of foreign exchange products and customer relationship strategies. Her work has been primarily based in Malaysia, where she has focused on enhancing customer experiences and ensuring compliance with local regulations.
Achievements
During her time at HSBC, Kylie Koay has successfully launched the Real-Time FX Rate feature on the Personal Internet Banking platform, which has improved customer experience and operational efficiency. She has also analyzed market environments to recommend initiatives aimed at countering competitors and increasing market share. Additionally, she has implemented system enhancements to ensure compliance with Bank Negara Malaysia's Foreign Exchange Administration Rules, demonstrating her commitment to regulatory adherence.