Laila Ezz
About Laila Ezz
Laila Ezz is a Digital Experience Manager at HSBC, where she has worked since 2018 in London. She holds a Master's Degree in Management, Organisations and Governance from The London School of Economics and has previous experience as a Consultant at Deloitte UK and a Research Intern at Demos.
Work at HSBC
Laila Ezz has been serving as a Digital Experience Manager at HSBC since 2018. In this role, she focuses on enhancing the digital customer experience, utilizing her expertise to implement effective strategies that improve user engagement. Based in London, United Kingdom, she has contributed to various projects aimed at optimizing digital platforms and services for HSBC's clientele.
Education and Expertise
Laila Ezz holds a Master's Degree in Management, Organisations and Governance from The London School of Economics and Political Science (LSE), where she studied from 2014 to 2015. Prior to that, she completed a Bachelor's Degree in Politics, Psychology, and Sociology at the University of Cambridge from 2010 to 2013. Additionally, she earned a BA (Hons) from the International School of Geneva, studying there from 2003 to 2010. Her educational background provides a strong foundation for her work in digital experience management.
Background
Laila Ezz's career began with a research internship at Demos in 2014, where she worked for two months in London. Following this, she joined Deloitte UK as a Consultant, serving from 2015 to 2017. Her experiences in these roles have equipped her with valuable insights into research and consulting, which she applies in her current position at HSBC.
Professional Experience
Before her tenure at HSBC, Laila Ezz accumulated significant experience in the consulting sector. At Deloitte UK, she worked for two years, where she developed skills in project management and client relations. Her early experience as a Research Intern at Demos also contributed to her understanding of data analysis and policy research, further enhancing her professional skill set.