Laura Bell
About Laura Bell
Laura Bell is a Branch Manager at HSBC, where she has worked since 2010. She has a background in business studies and has significantly improved business performance and client relationships throughout her career.
Work at HSBC
Laura Bell has been employed at HSBC since 2010, currently serving as a Branch Manager in London, Greater London, United Kingdom. In her role, she manages a team of five managers and 32 clerical staff across three sites. Prior to her current position, she held various roles within HSBC, including Assistant Branch Manager from 2009 to 2010, Sales and Service Manager from 2007 to 2009, and Premier Relationship Manager from 2006 to 2007. Her tenure at HSBC has spanned over 17 years, showcasing her extensive experience in the banking sector.
Education and Expertise
Laura Bell studied Business at Milton Keynes College from 1999 to 2001. Prior to that, she attended Buckinglam School from 1996 to 1999. Her educational background has equipped her with the necessary skills and knowledge to excel in her roles within the banking industry, particularly in management and client relationship development.
Achievements in Business Performance
During her time at HSBC, Laura Bell significantly increased business performance by 150% across a balanced scorecard, which included metrics related to sales, service, and operational risk. She successfully implemented a 'customer first' approach that eliminated sales targets, allowing her team to focus on client needs. This strategic shift has contributed to her strong track record of broadening and deepening client relationships across various sectors, including retail, commercial, wealth, and high net worth.
Management and Team Leadership
As a Branch Manager at HSBC, Laura Bell leads a team of five managers and 32 clerical staff. She utilizes strong coaching skills to establish a structured approach for client engagement and service delivery. Her leadership style emphasizes collaboration and support, fostering an environment where team members can thrive and effectively meet client needs.