Laura Campos, Csm, Cspo
About Laura Campos, Csm, Cspo
Laura Campos is a Program Manager with extensive experience in process management and project coordination, currently working at HSBC and Capital One. She has a background in Business Administration and has successfully implemented various projects to enhance customer identity authentication and digital account opening processes.
Work at HSBC
Laura Campos has been employed at HSBC since 2016, serving as a Program Manager in the Buffalo/Niagara, New York Area. In this role, she has managed various projects, including the implementation of a new waterfall IDA/IDV process aimed at enhancing customer identity authentication. Prior to her current position, she worked at HSBC for 19 years as Manager of Marketing Services from 1993 to 2012 in the Salinas, California Area. During her tenure, she developed and maintained comprehensive project plans to track critical tasks and dependencies across multiple departments.
Current Role at Capital One
Laura Campos has held the position of Manager, Process Management at Capital One since 2012 in Tigard, Oregon. In this capacity, she has coordinated the implementation of a new digital account opening journey for new credit card and bank customers, ensuring alignment with the global bank strategy. Her responsibilities include overseeing daily tasks for two different work streams and providing guidance to individual project managers.
Education and Expertise
Laura Campos studied at Golden Gate University, where she achieved a degree in Business Administration and Management, General. Her educational background supports her extensive experience in program and process management across the banking sector. She holds certifications as a Certified ScrumMaster (CSM) and Certified Scrum Product Owner (CSPO), which further enhance her expertise in agile project management methodologies.
Project Management Skills
In her roles, Laura Campos has developed strong project management skills. She has delivered weekly management updates to senior stakeholders, providing insights into project status, achievements, and challenges. Her ability to coordinate complex projects and manage multiple work streams demonstrates her proficiency in overseeing large-scale initiatives within the banking industry.