Laura Dumitrescu
About Laura Dumitrescu
Laura Dumitrescu is a Fraud Investigator at HSBC in Birmingham, England, with a background in customer support and finance. She holds a Master's degree in Project Management and a Bachelor's degree in Business and Finance from Coventry University.
Work at HSBC
Laura Dumitrescu has been employed at HSBC since 2021, currently serving as a Fraud Investigator in Birmingham, England. In this role, she focuses on identifying and mitigating fraudulent activities within the bank. Prior to her current position, she held multiple roles at HSBC, including Complaint Resolution Support Advisor for four months in 2021, Financial Support Specialist from 2019 to 2020, and a member of the Complex Case Team from 2020 to 2021. Her extensive experience at HSBC highlights her expertise in financial services and customer support.
Education and Expertise
Laura Dumitrescu earned a 1st Class Degree in Business and Finance from Coventry University, completing her studies from 2015 to 2019. She furthered her education by obtaining a Master of Science (MSc) in Project Management from the same institution, graduating in 2021. Her academic background provides her with a solid foundation in business principles and project management, which supports her professional roles in the financial sector.
Background
Laura Dumitrescu has a diverse work history that includes roles in customer service and support. Before joining HSBC, she worked as a Customer Assistant at Tesco for two months in 2017. She also served as a General Assistant at Ricoh Arena from 2016 to 2017 and as a Customer Relationship Manager at Oakam Ltd from 2017 to 2019. This varied experience has equipped her with strong interpersonal and problem-solving skills, relevant to her current position.
Career Progression
Laura Dumitrescu's career has shown a clear progression within the financial services sector, particularly at HSBC. Starting as a Complaint Resolution Support Advisor in 2021, she quickly transitioned to roles that required more specialized skills, such as Financial Support Specialist and Fraud Investigator. Her ability to adapt and grow within the organization reflects her commitment to professional development and her understanding of complex financial issues.