Lauren O'keeffe
About Lauren O'keeffe
Lauren O'Keeffe is a Sales and Service Manager with extensive experience in the financial services industry, currently working at Sumitomo Mitsui Trust Bank Limited. She has held various roles at HSBC and the National Bank of Kuwait, demonstrating strong skills in operations planning, event management, and public speaking.
Work at HSBC
Lauren O'Keeffe worked at HSBC Retail Banking and Wealth Management in various roles from 2012 to 2020. She began as a Senior Customer Service Officer for one year, followed by a position as Community Support Specialist for nine months. Subsequently, she served as Regional Service Support Manager for six years. During her tenure, she focused on enhancing customer service and operational efficiency within the bank.
Current Position at Sumitomo Mitsui Trust Bank Limited
Since 2020, Lauren O'Keeffe has held the position of Assistant Manager at Sumitomo Mitsui Trust Bank Limited. In this role, she applies her extensive experience in retail banking and operations planning to support the bank's objectives and improve service delivery.
Previous Experience at National Bank of Kuwait
Lauren O'Keeffe worked as Assistant Manager of Retail Operations at the National Bank of Kuwait from 2017 to 2020. Her responsibilities included overseeing retail operations and enhancing customer experiences in the London branch.
Education and Expertise
Lauren O'Keeffe studied at Roding Valley High School from 2001 to 2006 and later attended West Hatch Sixth Form for one year from 2006 to 2007. She possesses strong skills in event management and public speaking, along with a passion for learning and development, particularly in people skills. Her expertise lies in operations planning within the financial services industry.
Background in Customer Service
Before her roles in banking, Lauren O'Keeffe worked at Sainsbury's as Customer Service Manager from 2008 to 2012. This position provided her with foundational experience in customer service management, which she later applied in her banking career.