Lautaro Pelloni
About Lautaro Pelloni
Lautaro Pelloni is a Credit Cards Senior Product Analyst at HSBC in Buenos Aires, Argentina, where he has worked since 2021. He has a background in industrial engineering and extensive experience in credit card management and customer experience analysis.
Work at HSBC
Lautaro Pelloni has been employed at HSBC as a Credit Cards Senior Product Analyst since 2021. In this role, he is responsible for managing various credit card campaigns, including installments, automatic debits, and spend&get initiatives. He played a key role in managing the Balance Transfer project for Credit Cards in the fourth quarter of 2021. His work focuses on enhancing customer experience and optimizing product offerings within the credit card division.
Previous Experience in Customer Experience
Before joining HSBC, Lautaro Pelloni worked at iúnigo as an NPS Analyst within the Customer Experience Team from 2020 to 2021. His role involved analyzing customer feedback and metrics to improve service quality and customer satisfaction. Prior to that, he served as a Multiline Reporting Analyst at Chubb from 2019 to 2020, where he contributed to planning and portfolio management.
Educational Background
Lautaro Pelloni studied at Escuela Superior de Comercio Carlos Pellegrini, where he completed his high school education with a focus on Perito Mercantil from 2007 to 2011. He furthered his education at Universidad Tecnológica Nacional, obtaining an Engineer's degree in Industrial Engineering from 2012 to 2017. This academic background provided him with a solid foundation in analytical and engineering principles applicable to his career.
Experience in Marketing and Analysis
Lautaro Pelloni has a background in marketing and analysis, having worked at Natura as a Monitoring and Evaluation Marketing Analyst for the LATAM Fragrances Portfolio's Performance in 2017. He also held the position of Applications IT Trainee at Natura from 2016 to 2017, focusing on LATAM Access Management and Testing. His experience in these roles contributed to his analytical skills and understanding of market dynamics.
Career Development in Financial Services
Lautaro Pelloni's career in financial services includes a position at JPMorgan Chase & Co. as a Derivatives Operations Analyst in 2018, where he supported Global Clearing Operations. This role involved data management and operational support, enhancing his expertise in financial products and services. His diverse experience across various companies has equipped him with a broad skill set applicable to product analysis and management.