Lewis Green
About Lewis Green
Lewis Green is a Technical Support Service Manager at HSBC in Sheffield, United Kingdom, with extensive experience in IT service management and a strong background in ITIL frameworks. He has held various roles in organizations such as Microlise, BT Business and Public Sector, and CSC, demonstrating a commitment to continual service improvement and effective communication across all business levels.
Current Role at HSBC
Lewis Green serves as the Technical Support Service Manager at HSBC, a position he has held since 2019. He operates from Sheffield, United Kingdom. In this role, he is responsible for overseeing technical support services and ensuring that they align with the organization's business objectives. His expertise in service management practices contributes to the effective delivery of support services.
Previous Experience at Microlise
Prior to his current role, Lewis Green worked at Microlise for three years, from 2016 to 2019. He began as a Problem Analyst for one year before advancing to the role of Problem Manager, where he served for two years. His tenure at Microlise was marked by his focus on problem management and service improvement initiatives.
Background in IT Support
Lewis Green has a solid foundation in IT support, having worked at CSC from 2007 to 2015. He held multiple roles, including 1st Line IT Analyst/2nd Line Support and Event Management Lead/Major Incident Manager. His experience at CSC spanned eight years, during which he developed strong analytical skills and a deep understanding of service management frameworks.
Experience at BT Business and Public Sector
Lewis Green worked as a Problem Analyst at BT Business and Public Sector for one year, from 2015 to 2016. In this role, he contributed to problem resolution processes and supported service management efforts within the organization.
Educational Background
Lewis Green studied at Dronfield Henry Fanshawe School. This educational background laid the groundwork for his career in IT and service management, equipping him with the foundational knowledge necessary for his subsequent roles.