Louise Harvey
About Louise Harvey
Louise Harvey serves as the Head of Customer Initiatives, Client Services, and IT Operations at HSBC, a position she has held since 2013. She previously worked in various roles at HSBC and holds a degree in Computing with Distinction from the University of Oxford.
Work at HSBC
Louise Harvey has held multiple positions at HSBC, demonstrating a progressive career within the organization. She began her tenure as Senior GMO Training Manager from 2008 to 2010, where she focused on training and development initiatives. Following this role, she served as Global Self Help Lead from 2010 to 2013, contributing to the enhancement of customer self-service solutions. Since 2013, she has been the Head of Customer Initiatives, Client Services, and IT Operations, overseeing strategic initiatives aimed at improving customer experience and operational efficiency.
Education and Expertise
Louise Harvey studied at the University of Oxford, where she pursued a degree in Computing. She completed her studies with Distinction from 2001 to 2004. This educational background has equipped her with a strong foundation in technology and its application in customer service and operations management.
Background
Louise Harvey is based in London, Greater London, United Kingdom. Her career at HSBC spans over a decade, showcasing her commitment to the organization and her expertise in customer service and IT operations. Her roles have evolved to include leadership positions that focus on customer initiatives.
Achievements
Throughout her career at HSBC, Louise Harvey has played a significant role in various initiatives aimed at improving customer engagement and service delivery. Her leadership in customer initiatives and IT operations reflects her ability to drive strategic projects that align with organizational goals. Specific achievements during her tenure have not been detailed.