Louise Hitchcock
About Louise Hitchcock
Louise Hitchcock is a Quality Assurance Manager at HSBC, where she has worked since 2017. She has a background in mortgage advisory and development, with previous roles at The Co-operative Banking Group and expertise in training programs for sales quality and compliance.
Current Role as Quality Assurance Manager
Louise Hitchcock currently serves as a Quality Assurance Manager at HSBC, a position she has held since 2017. In this role, she focuses on quality assurance for both branch network and contact centre distribution channels. She is part of the regulated sales quality team within the business performance monitoring department at HSBC Retail Bank. Her responsibilities include ensuring compliance and maintaining high standards in sales quality.
Experience at HSBC
Louise Hitchcock worked at HSBC as a Mortgage Review Manager from 2015 to 2017 in Bristol, United Kingdom. During her two years in this role, she was responsible for reviewing mortgage processes and ensuring adherence to quality standards. Her transition to Quality Assurance Manager in 2017 marked a continuation of her commitment to maintaining compliance and quality within the organization.
Background in Banking
Prior to her tenure at HSBC, Louise Hitchcock gained significant experience in the banking sector at The Co-operative Banking Group. She served as a Senior Mortgage Advisor from 2006 to 2012, followed by a role as Mortgage Development Manager from 2013 to 2014. Her experience in these positions contributed to her expertise in mortgage processes and sales quality.
Education and Expertise
Louise Hitchcock completed her A-Levels at Gordano School from 2000 to 2002, achieving qualifications in Psychology, Sociology, and Art and Design. This educational background supports her expertise in designing and delivering training programs focused on sales quality and compliance. Her training initiatives aim to enhance the skills of staff within the banking sector.