Louise Mitchell
About Louise Mitchell
Louise Mitchell is a Personal Assistant to the Director at HSBC, where she has worked since 2009. She has extensive experience in customer service and administrative support, having previously held roles at HSBC and Servisair, and has contributed to various organizational initiatives.
Current Role as Personal Assistant to Director
Louise Mitchell has been serving as a Personal Assistant to the Director at HSBC since 2009. In this role, she supports the Regulated Mortgage department, particularly during its setup to comply with the Mortgage Market Review requirements. She assists the Department Manager with various tasks and ensures the smooth operation of departmental activities. Additionally, she has provided remote support to the Southampton Contact Centre Manager for 18 months, showcasing her adaptability and commitment to organizational effectiveness.
Previous Experience at HSBC
Louise Mitchell has extensive experience at HSBC, having worked in various roles from 2004 to 2009. She began as a Senior Customer Service Representative in Edinburgh, where she developed strong customer service skills. Subsequently, she served as a Premier Support Officer, where she organized agendas and meetings for the Chief Executive during site visits, ensuring all action items were addressed. Her tenure at HSBC has equipped her with a deep understanding of the company's operations and customer service standards.
Educational Background
Louise Mitchell studied at West Calder High School. This foundational education provided her with the skills necessary to pursue a career in customer service and administrative support, ultimately leading to her long-standing role at HSBC.
Community Involvement and Leadership
Louise has demonstrated leadership through her involvement in the Support charity committee at HSBC, where she organized events that raised over £12,000 for various local and national charities over four years. She also revamped the support team reward and recognition process, which contributed to improved results in the Global people survey. Her efforts in community engagement reflect her commitment to corporate social responsibility.
Expertise in Administrative Support
Louise Mitchell is recognized as a subject matter expert on the HSBC expense claim and travel booking systems. She has conducted both one-on-one and group training sessions for Senior Managers and leaders, enhancing their understanding of these systems. Additionally, she has provided comprehensive support to the Edinburgh Administration team during peak periods, demonstrating her versatility and dedication to maintaining high operational standards.