Lucie Aulagne
About Lucie Aulagne
Lucie Aulagne is a Senior Implementation Manager at HSBC with over 10 years of experience in customer service and financial services. She has a strong educational background in International Business and is fluent in French, English, and Spanish.
Work at HSBC
Lucie Aulagne has held multiple positions at HSBC, demonstrating a progressive career within the organization. She started as a Global Liquidity and Cash Management - Bilingual Service Associate from 2016 to 2020, where she provided bilingual support in the Vancouver region. Following this role, she served as a GLCM Client Implementation Manager from 2020 to 2022, focusing on client onboarding and implementation processes. Currently, she works as a Senior Implementation Manager, a position she has held since 2022. Her roles at HSBC emphasize her expertise in cash management and client services.
Education and Expertise
Lucie Aulagne possesses a strong educational background in International Business. She earned a Bachelor's degree from Gdańsk University of Technology in 2007 and a Master's degree from the University of Lille 1 Sciences and Technology in 2008. Additionally, she studied at Wines and Spirits Business School Bordeaux, achieving an Associate's degree in 2012. Her education is complemented by her language skills; she is fluent in French, English, and Spanish, which enhances her ability to navigate multicultural environments.
Background
Lucie Aulagne has over 10 years of experience in customer service, primarily in B2B environments. Her career began in France, where she worked for Société Générale in various financial analyst and account administration roles from 2003 to 2011. She later transitioned to Canada, where she held several positions at SterlingBackcheck and HSBC. Her diverse work experience across different countries and industries has equipped her with a high level of adaptability and energy, allowing her to perform effectively in fast-paced settings.
Previous Experience at SterlingBackcheck
Before her tenure at HSBC, Lucie Aulagne worked at SterlingBackcheck in various bilingual customer service roles from 2013 to 2016. She started as a Bilingual Human Resources Verifications Specialist and then progressed to a Bilingual Customer Service Executive. Her experience at SterlingBackcheck involved providing customer support and managing inquiries in both French and English, showcasing her language skills and customer service expertise.
Professional Skills
Lucie Aulagne has developed a range of professional skills throughout her career. Her experience in customer service emphasizes her ability to build long-term relationships with clients. She has a strong understanding of global financial services, particularly in cash management and client implementation. Her fluency in multiple languages, including French, English, and Spanish, allows her to communicate effectively in diverse international settings. Additionally, her educational background in International Business enhances her analytical and operational capabilities.