Magda Bilicka Sainsbury
About Magda Bilicka Sainsbury
Magda Bilicka Sainsbury serves as the Global Head of Customer Experience and Service Optimisation for Group Distribution Channels at HSBC, a position she has held since 2019. Her extensive career at HSBC includes various roles focused on customer experience and operations across multiple locations in the UK.
Current Role at HSBC
Magda Bilicka Sainsbury serves as the Global Head of Customer Experience and Service Optimisation for Group Distribution Channels at HSBC. She has held this position since 2019, operating out of London. In this role, she focuses on enhancing customer interactions and streamlining service processes across various distribution channels globally.
Previous Positions at HSBC
Prior to her current role, Magda Bilicka Sainsbury held several key positions at HSBC. From 2017 to 2019, she was the Global Head for Contact Centres Customer Experience, and the Regional Head of Contact Centres for EMEA, both based in London. She also served as a Senior People Experience Manager for Wealth and Premier in Birmingham from 2017 to 2018, and as a Senior Retail Branch Manager in Derby from 2012 to 2014. Additionally, she worked as a Regional Service and Operations Manager in Birmingham from 2015 to 2016, an Area Director in Oxford for 11 months in 2015, and a Branch Director in Nottingham for 10 months in 2014.
Education and Expertise
Magda Bilicka Sainsbury holds a Bachelor of Science (BSc) in Marketing and Management, which she completed from 1999 to 2003. She furthered her education by obtaining a Master of Business Administration (MBA) from the University of Warwick's Warwick Business School, studying from 2017 to 2019. Her educational background supports her expertise in customer experience and service optimisation.