Mahfuj Siddiki
About Mahfuj Siddiki
Mahfuj Siddiki serves as the Vice President and Manager of Customer Experience and Customer Relations at HSBC in Dhaka, Bangladesh. He has extensive experience in various roles at HSBC, spanning over 16 years, including positions as Vice President and Branch Manager.
Current Role at HSBC
Mahfuj Siddiki currently holds the position of Vice President & Manager, Customer Experience & Customer Relations at HSBC. He has been in this role since 2020, contributing to the enhancement of customer engagement and satisfaction in Dhaka, Bangladesh. His responsibilities include overseeing customer relations strategies and ensuring a high standard of service delivery.
Previous Positions at HSBC
Mahfuj Siddiki has held multiple positions at HSBC throughout his career. He served as Vice President & Proposition Manager from 2016 to 2020, and prior to that, he was Vice President & Branch Manager at the Motijheel Branch from 2013 to 2016. His earlier roles include Assistant Vice President & Centre Manager at HSBC Select, Gulshan Centre from 2010 to 2013, and Assistant Vice President & Relationship Manager at the same centre from 2009 to 2010.
Early Career at HSBC
Mahfuj Siddiki began his career at HSBC as a Mobile Sales Officer in the Sales Division at the Dhanmondi Branch from 2004 to 2005. He then transitioned to roles such as Teller at HSBC Premier, Gulshan Centre from 2005 to 2008, and Relationship Officer at HSBC Select, Gulshan Centre from 2008 to 2009. These positions laid the groundwork for his advancement within the organization.
Education and Expertise
Mahfuj Siddiki holds a Master of Business Administration (MBA) in Finance from the Asian University of Bangladesh, which he completed in 2005. He also earned a Bachelor of Business Administration (BBA) in Marketing from the same institution, graduating in 2003. His educational background supports his extensive experience in customer relations and banking management.