Mahjooba Hussaini
About Mahjooba Hussaini
Mahjooba Hussaini serves as a PPI Customer Advocate at HSBC in Southampton, England, where she has worked since 2016. With a background in finance and administration, she has developed expertise in managing complex complaints and ensuring customer satisfaction.
Work at HSBC
Mahjooba Hussaini has been employed at HSBC as a PPI Customer Advocate since 2016. In this role, she manages a complex case load as a Complaints Handler, ensuring that all cases are resolved within statutory guidelines and standards. Her responsibilities include achieving customer satisfaction by resolving cases within the designated time frame, which helps to avoid financial penalties and referrals to the Financial Ombudsman. Hussaini acts as the final decision maker on cases, utilizing evidence and customer testimony to reach resolutions.
Previous Employment Experience
Prior to her role at HSBC, Mahjooba Hussaini worked as an Administrative Assistant for the CLEAR Project from 2015 to 2016. She also served as a Finance Clerk at UNDP in Kabul, Afghanistan, from 2012 to 2015, and as a Finance Officer at Azizi Bank from 2010 to 2012. These positions contributed to her expertise in finance and customer service, enhancing her skills in handling complex financial cases.
Education and Expertise
Mahjooba Hussaini has a strong educational background in accounting and finance. She earned a Bachelor of Business Administration (BBA) from Kardan University, where she studied from 2011 to 2015. Prior to that, she completed a Diploma in Accounting at Schunaizia College in 2009. Additionally, she has achieved a Microsoft Office User Specialist certification and completed various courses in English language and literature, enhancing her communication skills.
Skills and Certifications
Hussaini possesses a range of skills relevant to her professional roles. She is proficient in Microsoft Office applications, having studied Word, Excel, Access, and PowerPoint. Her educational achievements include a Certificate in Advanced Level 2 English from the Kabul English Language Course and an English Level 2 qualification from City College Southampton. These skills support her ability to manage cases effectively and communicate with customers.
Background
Mahjooba Hussaini completed her high school education at Sayeda Um-e-Salama High School, where she earned her High School Diploma from 1996 to 2008. Her early education laid the foundation for her later studies in accounting and finance, as well as her proficiency in English. Hussaini's diverse background includes both academic and professional experiences in different countries, contributing to her comprehensive understanding of finance and customer service.