Mahmoud El Hage
About Mahmoud El Hage
Mahmoud El Hage is a CLM Relationship Officer at HSBC Private Bank in Miami, Florida, with over 11 years of experience as a KYC Analyst. He has a background in operations management and customer service, holding a Bachelor of Business Administration from Universidad Interamericana de Puerto Rico.
Work at HSBC
Mahmoud El Hage has been employed at HSBC Private Bank since 2013, initially serving as a KYC Analyst for 11 years in Miami, Florida. In 2018, he transitioned to the role of CLM Relationship Officer, where he has continued to work for 6 years. His responsibilities include managing client relationships and ensuring compliance with Know Your Customer regulations. El Hage's tenure at HSBC reflects his commitment to the financial services industry and his expertise in client management.
Education and Expertise
Mahmoud El Hage earned a Bachelor of Business Administration (BBA) degree from Universidad Interamericana de Puerto Rico, studying from 1991 to 1996. His educational background in Business Administration and Management has equipped him with a solid foundation in operational and management principles. This academic experience complements his extensive professional background in operations management across various industries.
Background
Prior to his current roles at HSBC, Mahmoud El Hage worked at Timex Group as a Customer Service Representative from 1999 to 2002 and again from 2005 to 2006 in the Netherlands Antilles (Curacao). He also served as a Service Support Representative at Citi from 2006 to 2012 in Miami, Florida. His diverse work history has contributed to his strong operational skills and customer service capabilities.
Achievements
Mahmoud El Hage demonstrates strong skills in developing new personnel in work methods and company policy. He exhibits excellent communication capabilities with coworkers, clients, and outside collaborators. His ability to identify customer needs and create a conducive atmosphere for client satisfaction has been a significant aspect of his professional contributions.