Mary Nguyen
About Mary Nguyen
Mary Nguyen serves as the Global Head of Process Advisory for Lending Services in Risk, Wealth & Personal Banking Operations at HSBC, a position she has held since 2020 in Hong Kong SAR. With over 20 years of experience in operations and process improvement, she emphasizes execution, team motivation, and corporate responsibility.
Current Role at HSBC
Mary Nguyen serves as the Global Head of Process Advisory for Lending Services within the Risk, Wealth & Personal Banking Operations at HSBC. She has held this position since 2020 and operates out of Hong Kong SAR. In this role, she emphasizes execution and delivery of results, focusing on the needs of teams, colleagues, and customers. Her leadership is characterized by a commitment to maintaining a balance between professional and personal life, which she considers essential for sustainable delivery.
Previous Experience at HSBC
Mary Nguyen has extensive experience at HSBC, having worked in various roles over two decades. She began her career at HSBC as a Team Leader in Banking Security from 2000 to 2007 in Sydney, Australia. She then served as Unit Manager for Customer Care in Cards from 2007 to 2008 in Tigard, Oregon. Following this, she worked as a Global Ops Consultant from 2008 to 2010, and as AVP-Manager for Global Projects & Operations from 2010 to 2018 in Portland, Oregon. Most recently, she was the Regional Coordination Manager for COO - Asia Pacific Operations from 2018 to 2020 in Kowloon, Hong Kong.
Education and Expertise
Mary Nguyen holds a Master of Business Administration (MBA) from Deakin University, which she completed from 2015 to 2017. Additionally, she earned a Graduate Certificate in Business Administration from the same institution from 2013 to 2014, and a Graduate Diploma in Business Administration from 2014 to 2015. Her educational background complements her over 20 years of experience in operations, change and transformation, and process improvement.
Professional Skills and Focus
Mary Nguyen has developed a strong focus on execution and delivery of results throughout her career. She adapts to changes effectively and promotes a positive and motivated attitude within her teams. Her leadership style encourages a diverse workforce and emphasizes corporate responsibility to society, reflecting her commitment to fostering an inclusive work environment.