Matthew Bann
About Matthew Bann
Matthew Bann serves as the Global Training Lead for Smart Serve at HSBC, focusing on client onboarding and digital outreach. With over twenty-five years of experience in training and implementation, he has held various roles at HSBC and other organizations, specializing in client relationship and lifecycle management.
Current Role at HSBC
Matthew Bann currently serves as the Global Training Lead for Smart Serve, focusing on Client Onboarding and Digital Outreach at HSBC. He has held this position since 2019 in London, England, where he is responsible for developing and delivering training programs that enhance client engagement and streamline onboarding processes.
Previous Experience at HSBC
Matthew Bann has extensive experience at HSBC, where he worked in various training roles. He served as the Global Training Lead for Fenergo from 2016 to 2019, specializing in Digital Client Lifecycle Management. Prior to that, he was the Training Lead for Global Banking and Markets IT from 2014 to 2016, and the Training Manager for ClientVision from 2004 to 2014. His tenure at HSBC spans over two decades, contributing to the bank's training and implementation initiatives.
Training and Implementation Expertise
Matthew Bann specializes in developing and delivering global training programs across several domains, including Client Relationship Management, Client Lifecycle Management, and Digital Customer Onboarding. His expertise includes creating training scripts and materials that empower Regional Transformation Leads to conduct effective system demonstrations. He has over twenty-five years of experience in designing and managing high-quality training solutions.
Background and Education
Matthew Bann studied at St Thomas Moore High School RC, where he achieved a Diploma in Computer Science. His career began in the training sector, where he held various roles, including Technical Trainer at Taylor Wessing and Lead Trainer at KPMG. His diverse background in training has equipped him with the skills necessary to bridge the gap between end users and technical teams.
Career Overview
Matthew Bann has a comprehensive career in training and implementation, with significant roles at HSBC and other organizations. His work at Warner Bros. Entertainment Group as a Training Project Manager and his contract roles at KPMG and Taylor Wessing highlight his versatility in the training field. His extensive experience supports his current focus on enhancing client onboarding and digital outreach initiatives.