Mays Koutoubi
About Mays Koutoubi
Mays Koutoubi is a Manager of Collections at HSBC, where he has worked since 2015. He has held various roles at HSBC since 2006 and has a Bachelor of Arts degree from the American University in Dubai.
Work at HSBC
Mays Koutoubi has held multiple positions at HSBC, demonstrating a progressive career within the organization. Koutoubi began as a Call Centre Officer from 2006 to 2008, followed by roles as Migration Manager from 2008 to 2010, and Business Relationship and Operations Manager from 2010 to 2012. After a brief tenure as Document and Change Control Manager in 2012-2013, Koutoubi served as Manager of Regional Planning and Support until 2015. Currently, Koutoubi has been working as Manager Collections since 2015, accumulating a total of over nine years of experience in various managerial capacities at HSBC.
Education and Expertise
Mays Koutoubi earned a Bachelor of Arts degree from the American University in Dubai, completing the program from 1995 to 1999. This educational background has provided Koutoubi with foundational knowledge and skills applicable to various roles in the banking and finance sector. The combination of education and extensive experience in management roles at HSBC contributes to Koutoubi's expertise in collections and operational management.
Background
Before joining HSBC, Mays Koutoubi worked at Humansoft Ltd. as a Sales Administrator for six months in 2006. This early experience in sales administration likely contributed to Koutoubi's understanding of customer relations and operational processes. Koutoubi's career trajectory reflects a consistent focus on roles that involve management, operations, and customer service within the banking industry.
Career Progression
Mays Koutoubi's career progression at HSBC showcases a steady advancement through various managerial roles. Starting as a Call Centre Officer, Koutoubi transitioned to Migration Manager and then to Business Relationship and Operations Manager. Following a role in document and change control, Koutoubi took on the position of Manager Regional Planning and Support before assuming the current role as Manager Collections. This trajectory highlights Koutoubi's adaptability and growth within the organization.