Mazida Mohamed
About Mazida Mohamed
Mazida Mohamed is a Collections Officer with over a decade of experience in customer service and collections roles. She has worked for notable companies such as HSBC and QNB Group, and has a background in customer service from her time at Cib Egypt and Raya Contact Center.
Work at HSBC
Mazida Mohamed has been employed at HSBC as a Collections Officer since 2013. In this role, she is responsible for managing collections processes and ensuring compliance with company policies. Her tenure at HSBC spans over 11 years, during which she has developed expertise in handling customer accounts and resolving collection issues effectively.
Current Position at QNB Group
Since 2017, Mazida Mohamed has served as a Call Center Supervisor at QNB Group in Doha, Ad Dawhah, Qatar. In this position, she oversees call center operations, manages staff, and ensures high levels of customer service. Her experience in this role contributes to the efficiency and effectiveness of the call center.
Previous Experience at Cib Egypt
Mazida Mohamed worked at Cib Egypt as a Customer Service Representative from 2016 to 2017. During her one-year tenure in Gizeh, Al Jizah, Egypt, she provided customer support and assistance, gaining valuable experience in the customer service sector.
Education Background
Mazida Mohamed studied at Modern Narmer Language School from 1994 to 2008, completing a 14-year education program. This educational background has provided her with foundational skills that support her professional roles in customer service and collections.
Experience at Raya Contact Center
In 2013, Mazida Mohamed briefly worked at Raya Contact Center as a Customer Service representative for one month. This position allowed her to gain additional experience in customer service before advancing her career in other roles.