MD Mubarak
About MD Mubarak
MD Mubarak serves as the Vice President and Manager of Business Transformation at HSBC in Bangladesh, a position he has held since 2020. He has extensive experience within HSBC, having worked in various roles since 2011, including positions in contact centers and management.
Work at HSBC
MD Mubarak has held multiple positions at HSBC since joining the organization in 2011. He currently serves as Vice President and Manager of Business Transformation, a role he has occupied since 2020 in Bangladesh. Prior to this, he worked as Business Performance Manager (AVP) for five months in 2020. His career at HSBC includes roles such as Associate in the Contact Centre from 2011 to 2013, and Inbound Team Member from 2013 to 2015. He also served as Incentive Management and Support Manager (AVP) from 2017 to 2020, and as Incentive Management and Support Officer from 2015 to 2017.
Education and Expertise
MD Mubarak completed his Bachelor of Business Administration (B.B.A.) in Accounting from Stamford University Bangladesh, studying from 2005 to 2009. He further advanced his education by obtaining a Master of Business Administration (M.B.A.) in Accounting from the same institution, completing his studies in 2011. His academic background provides a solid foundation for his roles in business transformation and performance management within the banking sector.
Background
MD Mubarak has a comprehensive background in the banking industry, specifically within HSBC. His career spans over a decade, with a focus on customer service, business performance, and transformation initiatives. His experience encompasses various roles that have contributed to his understanding of banking operations and customer relationship management.
Career Progression
MD Mubarak's career at HSBC reflects a steady progression through various roles. He began as an Associate in the Contact Centre, advancing to positions with increasing responsibility, including Business Performance Manager and Vice President. His roles have included both customer-facing positions and managerial responsibilities, showcasing his versatility and commitment to the organization.