Mehdi Lamoudi
About Mehdi Lamoudi
Mehdi Lamoudi is a Digital Agent in Retail Banking and Wealth Management at HSBC, with over eight years of experience in customer service and social media management. He has previously held positions in telecommunications and hospitality, enhancing his understanding of customer engagement strategies.
Current Role at HSBC
Mehdi Lamoudi currently serves as a Digital Agent in Retail Banking and Wealth Management at HSBC. He has held this position since 2019, contributing to the bank's efforts in enhancing digital customer service. His role involves engaging with clients and providing support in financial services, leveraging his extensive background in customer engagement.
Previous Experience in Telecommunications
Before joining HSBC, Mehdi Lamoudi worked at Bouygues Telecom as an Assistant Manager from 2015 to 2017. During his tenure in the Région de Nice, France, he gained valuable experience in customer service and operational management within the telecommunications sector.
Background in Marketing and Hospitality
Mehdi Lamoudi has a diverse background that includes experience in marketing and hospitality. He worked as a Social Media & Marketing Coordinator at Marriott Hotels from 2017 to 2019 in Montreal, Quebec, Canada. This role allowed him to develop skills in social media management and marketing strategies, which he later applied in his current position.
Educational Qualifications
Mehdi Lamoudi has a solid educational foundation in business and marketing. He studied at Lycée La Trinité Béziers, where he achieved a Baccalauréat Economique et Social. He furthered his education at Keyce Academy, earning a Bachelor in Marketing Commerce International, and completed a Master of Business Administration (MBA) at MBway, focusing on Management Commerce & Entrepreneuriat.
Bilingual Proficiency and Customer Engagement
Mehdi Lamoudi possesses bilingual proficiency, which enhances his ability to communicate effectively with a diverse customer base. His experience in both the telecommunications and hospitality industries provides him with a broad perspective on customer engagement strategies, particularly in the digital customer service landscape.