Mike Rogers
About Mike Rogers
Mike Rogers serves as the Head of Smart Channels Market Delivery for Latin American Markets at HSBC, a position he has held since 2019. With over 20 years of experience in various industries, he specializes in business strategy and IT solutions to improve operational efficiency and customer experience.
Work at HSBC
Mike Rogers has been serving as the Head of Smart Channels Market Delivery for Latin American Markets at HSBC since 2019. His role involves collaborating with business leaders in the Latin American region to enhance customer value through mobile app digital delivery. He operates from the Vancouver, Canada Area and has focused on improving customer experience and operational efficiency within the organization.
Previous Experience
Prior to his current position at HSBC, Mike Rogers held various roles in different organizations. He worked as a Program Manager for the One Nurse Regulator Program at the BC College of Nursing Professionals from 2017 to 2019. He also served as a Management Consultant and Program Manager at WorkSafeBC for one year in 2016. Additionally, he was the Group Vice President of Information Technology and Head of Canadian Operations at BF&M Insurance Group from 2012 to 2014.
Education and Expertise
Mike Rogers studied at The University of British Columbia, where he achieved Canadian Banking Business Administration Studies. He possesses over 20 years of global experience in driving organizational change across various industries and not-for-profit sectors. His expertise lies in business strategy and IT, focusing on identifying automation and technology solutions for operational issues.
Achievements in Management Consulting
In addition to his role at HSBC, Mike Rogers has been involved with Athletes in Action as an Executive Management Consultant since 2015. He has also worked as an Executive Management Consultant at the BC College of Nursing Professionals from 2017 to 2019. His experience includes redefining business operational processes and IT solutions to discover efficiencies and best practices.
Career at TELUS
Mike Rogers has a significant history with TELUS, where he held multiple positions from 1998 to 2006. His roles included Department Lead for Customer Support Services, Operations Manager for the Customer Contact Center, and Program Manager for Service Development/Delivery Support Services. His time at TELUS contributed to his extensive knowledge in program portfolio management and IT investment governance.