Mina Tailor
About Mina Tailor
Mina Tailor is a Senior International Proposition Manager in Customer Value Management at HSBC, where she has worked since 2014. She has extensive experience in customer engagement strategies and has held various roles at HSBC since 2003, contributing to significant projects and initiatives.
Work at HSBC
Mina Tailor has held multiple positions at HSBC since 2003. She is currently the Senior International Proposition Manager in Customer Value Management, a role she has occupied since 2014. In this position, she is responsible for integrating global Group-wide developments into the UK business to optimize customer value management. Prior to this, she worked as a Project Manager in various capacities, including Network Development and Megastore. Her earlier roles included Graduate Recruitment and Development Manager and Human Resources Project and Resource Manager, where she contributed to recruitment strategies and human resource management.
Education and Expertise
Mina Tailor holds a Bachelor of Science degree from The University of Manchester, which she completed from 1998 to 2000. She also earned a Bachelor of Arts degree in Business Studies from South Bank University, studying there from 1994 to 1998. Additionally, she pursued professional development at the Chartered Institute of Personnel Development (CIPD) from 2002 to 2004. This educational background provides her with a strong foundation in both scientific and business principles, enhancing her expertise in customer value management and human resources.
Background
Mina Tailor has a diverse professional background, primarily focused on customer engagement and human resources. She began her career at HSBC in 2003 and has progressively taken on roles with increasing responsibility. Her experience spans over a decade in various managerial positions, where she has developed strategies to enhance customer engagement for a significant customer base in the UK. Her work has involved leading initiatives aimed at improving customer onboarding processes, particularly for international clients.
Achievements
Throughout her career at HSBC, Mina Tailor has successfully led the implementation of a new customer onboarding model tailored for international customers. She has also developed strategies that enhance customer engagement and cross-sale opportunities for approximately 3 million customers in the UK. Her ability to integrate global developments into local business practices has contributed to optimizing customer value management within the organization.